Biometric Catering System

Madeley Academy is pleased to be implementing a biometric catering system in both our main restaurant and Sixth Form Cafe. 

The system we are introducing is Trust-e by CIVICA. 

Here you will find useful information regarding what the system is, how it will be used and what benefits this will offer to your child. 

ParentPay integration 

The biometric system is fully integrated with ParentPay, allowing you to: 

• Top up your child’s account online in the usual way. 

• View balances and transactions instantly. 

• Monitor your child’s meal choices with ease. 

Why are we introducing it? 

• Convenience: No more lost money or misplaced cards. 

• Speed: Faster queues mean more time for students to enjoy their break. 

• Fairness: All students use the same system, whether they pay or receive free school meals. 

• Parental Oversight: Linked directly to ParentPay for easy account management. 

How does it work? 

• Each student’s fingerprint is scanned and converted into a secure digital code (called a template). 

• No actual fingerprint images are stored. The system only keeps encrypted data points. 

• This data cannot be accessed, shared, or used for any other purpose. 

• When a student selects their meal, they simply place their finger on the scanner, and the cost is deducted from their ParentPay account.  

• We will also still accept payments via cash or card and these purchases will also show on ParentPay purchase history. 

• Biometric account (Fingerprint Scan) 
• Cash
• Card

If you have any further questions, please email madeleybromcom@madeleyacademy.com